Shipping Guide

Flow of product delivery

(1) Order↓
(2) You will receive an automated email (provisional order form).
↓
(3) Your order will be confirmed by a confirmation email from our store.
(4) You will receive an email notifying you that your item has been shipped.
(5) Product delivery

Depending on your email settings, you may not receive emails from our store.
If you do not receive an email within two business days, please contact us.

Delivery, shipping fees and payment methods

We will ship via Sagawa Express.

■ Credit card
VISA, Master, Diners

■PayPal

■When you receive the cash on delivery item, please pay the total amount.
Payment can be made by cash, credit card or debit card (no transaction fees)
*The handling fee is included in the total amount.

Free shipping for orders over 10,000 yen (tax included)
(Shipping costs for orders under 9,999 yen are 1,000 yen nationwide)

＜Delivery＞
Time-specified delivery times are available as follows:

8:00-12:00, 12:00-14:00, 14:00-16:00

16:00-18:00, 18:00-20:00, 19:00-21:00

Not specified

<Days until shipping>
We will ship within 3 to 5 business days.

We do not ship on Tuesdays, Wednesdays, Thursdays, or during the New Year and Obon holidays.

Guidance on overseas shipping

pays des fées currently offers international shipping.

We accept payment by Paypal and credit card.

Your purchase will be shipped by EMS service.

Shipping
Free shipping for purchases over 30,000 yen
3,000 yen for purchases under 29,999 yen and weighing up to 1kg
4,000 yen for purchases under 29,999 yen and weighing over 1kg

Size exchange and returns

If the size doesn't fit, we will accept a one-time exchange with free shipping.
When you receive it, try it on immediately before removing the tag.

*Products that cannot be exchanged or returned

- Items with the tag removed - Items that have been damaged, stained or smelly when worn - Happy Bags - Sale items - Items purchased more than one week ago

We take every precaution to ensure the quality of our products, but if the size does not fit,

If you receive a defective, damaged, or incorrectly delivered item, please let us know within 7 days. We will respond as soon as possible.
We accept exchanges and returns because online shopping can be so risky.

Please feel free to contact us.

*After purchase ⇒ If returns are made repeatedly, we may refuse to accept future orders.

Regarding shipping and handling fees: Wrongful delivery, defective products, first exchange → Our company will bear the costs. Returns due to customer's convenience, second or subsequent exchanges → Customer will bear the costs.